ADA - Rider's Guide and ADA Information
City of Cushing Senior Citizens Center
Americans with Disabilities Act (ADA)
Policy and Complaint Procedures
Notice Under the Americans with Disabilities Act (ADA)
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), City of Cushing Senior Citizens Center will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.
Employment: City of Cushing Senior Citizens Center does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: City of Cushing Senior Citizens Center will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Cushing Senior Citizens Center programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: City of Cushing Senior Citizens Center will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in our offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of City of Cushing Senior Citizens Center, should contact:
Debbie Brown
Director
203 E Cherry
Cushing, OK 74023
Phone – 918-225-5333
The ADA does not require City of Cushing Senior Citizens Center to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of City of Cushing Senior Citizens Center is not accessible to persons with disabilities should be directed to the Director listed above.
City of Cushing Senior Citizens Center will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
ADA Service Policies
Mobility Devices
Drivers will provide lift/ramp service assistance to any passenger requesting it, regardless of ambulatory status. All safety straps and restraints must be operable and used when using the lift. Drivers are not permitted to lift individuals needing to transfer from a mobility device to regular vehicle seating. Passengers requiring such assistance must provide their own personal care attendant to assist in their transfer. City of Cushing Senior Citizens Center will accommodate all devices that fit on lifts, meeting access board guideline dimensions and weight.
Rider Safety
Seat belts must be worn at all times when riding demand response vehicles. The driver will ensure that all passengers are appropriately secured before the vehicle is in motion. All wheelchairs will be secured prior to the vehicle leaving. Anyone may use the lift or ramp to enter or exit the vehicle.
Service Animals
For the purposes of this Rider’s Guide, City of Cushing Senior Citizens Center considers animals as either service animals or pets. Pets are prohibited on all City of Cushing Senior Citizens Center vehicles. Service animals will be transported with their owners without restriction or extra cost. Service animals must be supervised, and the owner/handler must retain full control of the animal at all times. The owner/handler is responsible for cleanup of any waste and will be liable for any damages resulting from, or related to, the animal. Failure to keep control of the animal, will result in denial of transportation.
No documentation proving that the animal is a service animal is required and questioning of the passenger about the animal is limited by law. Drivers may ask the following (and only the following) questions.
- Is the animal a service animal required because of a disability?
- What work or task has the animal been trained to perform?
Drivers should document responses to both questions and provide information to administrator.
Medical Equipment
While all medical equipment is allowed onboard City of Cushing Senior Citizens Center vehicles, riders traveling with respirators, portable oxygen and other life- support equipment must follow safety procedures that ensure protection of all passengers and transit employees.
Reasonable Accommodations Requests
Individuals with disabilities may request that City of Cushing Senior Citizens Center make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form to City of Cushing Senior Citizens Center. Reasonable Accommodation Request Forms may be obtained from our drivers, from our office, and are posted on our website. A blank form accompanies this policy at the end.
Complaint Procedures
Anyone who feels they have been discriminated against on the basis of disability by City of Cushing Senior Citizens Center in the provision of a Senior program, service or activity has the right to file a complaint. Contact the Director for the department providing the program, service or activity. City of Cushing Senior Citizens Center will work with the individual to resolve the complaint on an informal level. If that is not possible, the individual may file a formal ADA grievance as per City of Cushing Senior Citizens Center ADA Complaint Procedure.
City of Cushing Senior Citizens Center ADA Complaint Procedure is the mechanism by which individuals may file complaints of disability discrimination under the Americans with Disabilities Act of 1990. Formal ADA complaints can be submitted via telephone (918-225-5333), email ([email protected]), by mail to or in person at (203 E Cherry, Cushing, OK 74023).
The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation
Within 3 business days after receipt of the complaint, City of Cushing Senior Citizens Center will acknowledge receipt of the complaint via email and initiate an investigation of the complaint.
The complainant may request a meeting by phone or online. The Director or their designee may request additional information from the complainant and if requested will meet with the complainant by phone or online to discuss the complaint and the possible resolutions.
Within 15 business days after receipt of the complaint, the Director or their designee will respond in writing, and in a format accessible to the complainant. The response will explain the position of the City of Cushing Senior Citizens Center and offer options for substantive resolution of the complaint.
If the response by the Director or their designee does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the City of Cushing City Manager/Commissioners or their designee. Within 15 calendar days after receipt of the appeal, the City of Cushing City Manager/Commissioners or their designee will meet with the complainant by phone or online to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City of Cushing City Manager/Commissioners or their designee will respond in writing, and in a format accessible to the complainant, with a final resolution of the complaint.
Complaint Tracking and Record Retention
The Director will be responsible for tracking all ADA complaints for the purpose of establishing trends in allegations of discrimination.
The Director will maintain a summary log of all ADA complaints. In addition, all written complaint documents and materials gathered during the investigation, appeals, and responses are maintained for at least five years.