Residential Account Information

Utility Service Guidelines

All utility customers who wish to establish utility service must provide the following:

  • Utility application card (available in City’s utility office)
  • Security deposit
  • Service address
  • Listing of all individuals over the age of 18 residing at service address
  • Updated mailing address
  • Past due balances paid in full
  • A primary photo ID issued by state, tribal, or federal agency*
  • At least one secondary ID*
  • A rental/lease agreement, closing documents for the purchase of a home, OR other proof of address

The following are acceptable as a primary ID (provided they contain a picture ID):

  • State issued driver’s license or identification card
  • Federally-recognized tribal identification or membership card
  • Military identification
  • Federal government issued Permanent Resident Card (Green Card)
  • Official unexpired government passport (US or foreign government)
  • Any other official US, state, or tribal government issued ID that contains a photograph (must be valid and unexpired)

Examples of acceptable secondary ID:

  • Social Security Card                             
  • State-issued birth certificate
  • Voter identification card
  • State or tribal issued hunting or fishing license
  • State issued concealed carry permit
  • Current and valid student identification card from an Oklahoma university
  • Current and valid health insurance card

If one of the above secondary IDs is not available, then two other acceptable IDs may be required. Examples of other secondary IDs include, but are not limited to:

  • Most recent (within one month) paycheck listing name and current address
  • Most recent (within one month) gas, telephone, or other bill listing name and current address

All forms of identification must be current and valid.

*Utility office may require additional forms of identification for any customer.

All utility customers are required to provide the listed documents in order to establish service with the City of Cushing. The City of Cushing reserves the right to deny utility services to any applicant who refuses to provide the requested items listed above. One of the listed forms of primary ID and secondary ID, along with completed utility application card are required for all applicants and co-applicants.

Identity Protection of City Customers

The City of Cushing is required to adhere to the guidelines of the Federal Trade Commission’s Red Flag Rules. The City of Cushing has implemented processes to protect an individual’s identity. It is standard policy to require proof of identification when changing services and/or discussing the status of any utility services offered by the City. It standard practice to confirm various details of an account prior to the release of any information.